Considering its excellent public schools, thriving job market, and numerous outdoor activity opportunities, it's no wonder so many tenants are flocking to Columbia, SC.
All those positive attributes make Columbia an ideal place to be a landlord as well, although it also means more competition. Luckily, a tenant portal can give you an advantage in making your rental property stand out.
Join us here at PMI Columbia Riverbanks as we delve into the perks and pros of tenant portals.
Convenient Access to Tenant Services Online
A Morgan Stanley survey found that convenience is one of the crucial factors for 77% of Americans when making purchase decisions. They're even willing to pay a higher price (5% or more!) and choose a product or service over others, provided it offers more:
- Comfort
- Speed
- Accessibility
- Availability
Now, remember that renters are also consumers, and you, the landlord, are a product and service provider in that you offer your home (the product) for rent (the service). A tenant portal with the right property management technology lets you provide more convenience, as it allows for modern digital rent payment methods, including credit/debit cards and mobile payment apps. It also makes the following online tenant resources and services more accessible 24/7:
- Rental property maintenance requests
- HVAC filter delivery service request
- Crucial tenant documents, such as lease agreements and rental payment receipts
So, by highlighting a tenant portal as one of your property's chief benefits, you can attract more potential renters. Existing tenants will also likely appreciate you more for simplifying their lives as renters.
Simplified Rent Collection
Like your tenants, you can also benefit from a portal's digital payment methods, as you can easily track which renters you've already collected rent from. At the same time, you'll see which tenants haven't paid yet, including those who may be late or delinquent. Because your portal is online, you can check tenant payment statuses anytime, wherever you may be.
Prompt Property Maintenance and Repairs
Since a tenant portal allows renters to file maintenance and repair requests online, you'll immediately know if there's a problem with your property. You can then take the necessary steps to:
- Address the issue promptly by scheduling professional repairs or maintenance service
- Prevent the problem from worsening
- Keep your property in tip-top condition
You can also use the portal to send scheduled maintenance notices to your tenants.
Start Reaping the Benefits of an Online Tenant Portal
Remember: Tenants, as consumers, are more likely to choose a landlord who can make their lives as renters more convenient. A tenant portal helps meet this preference, making it a crucial investment for Columbia landlords.
Our full-service property management company, PMI Columbia Riverbanks, can help you get started. As part of our service benefits package, we offer landlords and renters access to an online tenant portal. Of course, we can also handle many of your lease-related tasks, from marketing to tenant placement, property maintenance, and even evictions.
Contact us today to learn more about our services or request a complimentary property analysis!
